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We offer free installation and on-site training with the purchase of this machine, therefore travel and call-out costs may apply. The machine will be delivered via freight company before one of our technician’s arrive after you made booking. We have videos to power you through the installation process and what is needed for you to speed up the installation process. If you encounter any difficulties you can check more videos on www.SortIT.co.za. Please do not hesitate to contact our sales or support team on 076 666 6655.

We provide limited quality warranty on the entire machine, as well as each subsystem unless state otherwise. The quality warranty covers defects due to faulty materials or poor craftsmanship. We are not responsible for common wear and tear or misuse of your product. Aforementioned is therefore not covered by our warranty. Of course, damages that are not covered under warranty can usually be repaired at a minimal cost. Quotations are readily available on request.

Some items within your purchase come with different warranty terms and period:
• LC-1390, LC-PRO/CAB, LC-CCD, A-CHILLER/1400, LC-POWER/150, AG-FAN, AG-AIR: 1 Year
• LC-TUBE/130: 3 Months
• L-COMB/1390, T-BASIC/LC, T-LASER/ALIGNMENT, NO-STOP/1, A-CHILLER/CABLE, AG-TAPE/HV, X-UTILITY: No Warranty

After a lengthy process AM.CO.ZA has finally attained their health license for our TruCUT CO₂ Laser Cutting Machine from the Department of Health. Getting a license for the TruCUT CO₂ Laser Cutting Machine is a reassurance to clients that the machinery complies with safety regulations and radiation safety performance standards. You can read full story and view the license here.

We provide a 3 months limited warranty for low-power laser subsystems, which includes mirrors, lenses and CO2 Glass Laser Tubes. A process of examining of- and feedback to- the laser tube manufacture is required for us to decide the laser tube condition is to be processed in line with the warranty. Preconditions exist for laser Subsystem warranty, please carefully read and understand those conditions which listed at https://am.co.za/laser/tube/warranty

The machine(s) you are going to purchase requires a regular service. The included service plan includes standard cleaning, checking and calibration, as well as common wear and tear replacement at a minimal cost. Should you not service your machinery within the recommended service period, it is crucial that your machinery is serviced within the equivalent of double that period otherwise your service warranty will be null and void. This is to say, if we recommend that your machine is serviced once every three months, you have to get your machine serviced within every six month period or your warranty will not be valid.

A Call-out refers to any time a technician provides a service at your premises. Unless the call-out is covered by any of the above plans or arranged by the management, a call-out fee will be charged. At the time of this quotation, one technician for one day is R 695.00 for weekdays, R 4 995.00 for Saturdays and R 9 995.00 for Sundays or Public Holidays.In addition to the call-out charge, travel costs to your premises as well as accommodation if necessary are on your account. We prefer that you arrange that the technician picked up and sent back. If you would like us to travel to you, the current rate is R 8.00/km multiplied by the driving distance between our branch and your premises.Those charges may change time by time without notice, so kindly enquire about call out and travel costs beforehand.

We try our best to keep services, service plans or maintenance plans accompanying our machines free of charge. However, in cases where we cannot obtain free access to the machine or parts we need to service, or where travel costs were not paid for such service, or any other relevant reasons, we reserve the rights to waive the free service we provide on temporary or permanent grounds. Once the service has been withdrawn, the only support available to you will be our Knowledge Base found at http://www.amuser.co.za/ and Technical Videos on http://www.SortIT.co.za/

If you would like to find out if the machine is set to function optimally, or you simply want our technician to take a look at your machine for peace of mind, our maintenance plan is here for you. There is no cost for the technician we provide but booking is required and travel cost will apply. Our technician will be able to advise whether everything is normal or if an alternative or additional service or spare replacement is needed. Unfortunately, no repair or intense labour work will be carried within maintenance visit, but a booking can be made for this to be carried out at your and our earliest convenience.

We offer basic and/or comprehensive training courses through our training facility for all machines we sell. First basic entry course is included in your machine purchase; more advanced training can be obtained after the basic course has been passed.

# Additional cost on consumables used in practice required to be paid before you attend the course:
• R 200 for consumables cost in one "Basic TruCUT™ Laser Machine Training Course and TruCUT Software Usage" course

All our mainline of machines are sold with a unique barcode. You will therefore always be able to check the machine’s warranty information and service history on our website or offline – in any way and at any time. We honour our machines’ warranty and service by using the barcode. This ensures your maximum convenience on both the maintenance and resell of your machinery.

The quotation above pertains to our newest model, and as such the highlights, specifications, accessories are applicable thereto. Kindly enquire from our sales representative as to the year model quoted. In the event that we do not have the newest model available, you will be entitled to receive up to 5% discount on the older model, dependent on lesser performance or lesser design.

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All the pictures are for demonstration purposes only, therefore the machines’ colours, shape or features may differ from that in the picture. We reserve the rights to change, remove or improve minor features while retaining the major features and specs. You are welcome to request a latest list of features beforehand.

Gift item is provided free of charge, subject to stock availability at the time of dispatch and dispatch person’s mood. No warranty, no exchange and no cash value for any gift item.

Please take notice that in order to keep up with the ever growing demands and in an endeavour to try and optimise and expedite our service offering, we make use of artificial intelligence (“AI”) to produce specifications, information and content in relation to our products, which specifications, information and content may be published on our website. AI extracts specifications, information and content in accordance with its programming and learning algorithms, and whilst we do our best to regularly work with our IT service providers to ensure that the AI we employ is sufficiently suited and implemented as accurately as possible, AI is not without imperfections and growing pains, and we therefore have no control over the functioning of the AI we may choose to implement nor the accuracy (perhaps rather inaccuracy) of the sources from which the AI elects to draw information from. We will accept no liability for any harm, loss or damage which may be occasioned by your use and/or reliance upon specifications, information and content published by AI on our website and we urge you to directly contact us to establish and ensure the veracity of any specifications, information and content in relation to our products, which may be published on our website from time to time.